Refund & Replacement Policy

At Uniformcustom, we want you to be satisfied with your purchase. If for any reason you are not, we offer a 30-day return and refund policy.

How It Work

• Contact Page
• Email at: Support@uniformcustom.com

• Order number
• Customer Information
• Photo(s) of any quality issues or damaged parts of the actual product received.
• Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order).
• Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized).
• Photo(s) of the original shipping label of the received product.

BEFORE THE PARCEL ARRIVES

Please read our Shipping Cost & Delivery

• Our close relationship with top carriers ensures that parcels are delivered on time (within the estimated time range). Nonetheless, due to force majeure causes delayed arrival might have occurred.
• Lost in transit: A full refund requirement is accepted if you haven’t received the parcel after 30 days from the ordered date as recorded on our tracking system.

Refund And Replacement Service Procedure

At Uniformcustom, we strive to ensure that every order meets your expectations. However, we understand that sometimes errors can occur. If your parcel arrives with any of the following conditions, we kindly offer a free order replacement (without modification) and/or a full refund within 2 business days:

• Printed products are not clear, they are blurry
• Products that are opened or have been slightly used
• The print position is not as described on the website
• Item Receive is Defective/damaged/poor quality(the blanket may be thin, rough, or have loose stitching)/does not work properly.
• Incorrect or mismatched size.
• Lost/missing items.
• Item received is different from the description or the product customization information.

Exceptions (No Refund and Replacement)

The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for the issues:

• Request for a refund/replacement is after 30 days of product delivery.
• Pick the wrong size, product, address, custom information, etc.
• Product damaged by misuse, mishandling, or poor maintenance.
• Items that have been washed, soiled and damaged resulting from the customer’s handling.

Please get in touch with us at: Support@uniformcustom.com to start the complaint process. Please include the following information:

• Order number
• Customer Information
• Photo(s) of any quality issues or damaged parts of the actual product received.
• Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order).
• Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized).
• Photo(s) of the original shipping label of the received product.