FAQs

Processing Time: 3 - 5 business days (in regular seasons) or more depending on holiday seasons.

Standard & Free Domestic Shipping: 5 - 8 business days (in regular seasons) or more depending on holiday seasons.

Express Domestic Shipping: 1 - 2 business days (Cannot be delivered to a PO Box)

International Shipping: 2 – 4 weeks (in regular seasons) or more depending on holiday seasons.

For Canada, Australian, and New Zealand orders, please allow 2-3 weeks (average) for items to arrive.

For United Kingdom orders, please allow 2-3 weeks for your order to arrive. Due to the customs policies of the United Kingdom, our deliveries to the U.K take the longest

Orders shipping outside of the US are typically shipped via DHL Express, though in some cases a local carrier, such as Canada Post, will make the final delivery.

A few tips:

We are unable to send specific delivery information, such as “leave on the back porch” or “please deliver after 4 pm” to the carriers.
Deliveries normally occur between 8 am and 8 pm, but we are unable to request or guarantee a specific delivery time or window of time.
Packages delivered within the United States typically don’t require signatures unless they exceed $500 in value or they are custom-made and of high value.

Step 1: Contact Customer Service

You should contact our support team by clicking here within 30 days of product delivery. The more information you have about the cause of the problem, the more easily you can help to resolve it. If your parcel arrives with any of the following conditions, we kindly offer a free order replacement (without modification) and/or a full refund within 2 business days; there will be no need to return the receive item:

• Printed products are not clear, they are blurry
• The print position is not as described on the website
• Item Receive is Defective/damaged/poor quality(the blanket may be thin, rough, or have loose stitching)/does not work properly.
• Incorrect or mismatched size.
• Lost/missing items.
• Item received is different from the description or the product customization information.

Exceptions

The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for the issues:

• Request for a refund/replacement is after 30 days of product delivery.
• Pick the wrong size, product, address, custom information, etc.
• Product damaged by misuse, mishandling, or poor maintenance.
• Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
• Personal reason due to personal taste, change of mind, etc.

Please get in touch with us at: support@uniformcustom.com to start the complaint process.

Step 2: Request Refund/Replacement Details

Please include the following information:

• Order number
• Customer Information
• Photo(s) of any quality issues or damaged parts of the actual product received.
• Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order).
• Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized).
• Photo(s) of the original shipping label of the received product.

Step 3: Get Refund or Replacement after we received your ticket.

Our customer service department will receive information from you and handle your case. Customers can either choose between a “full refund” request and/or a free order replacement (free replacement only available without any order modifications) if the claim is valid and reasonable with our Refund Policy.

• Replacement order: We will send it after receiving the confirmation email, the delivery time is the same as the original order time.
• Refund: If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here’s how long it takes for a refund to appear on your account or statement

Return Product

At uniformcustom, We offer a hassle-free return and refund policy. We’ll provide a full refund and there’s no need to return the received item.

REFUND POLICY

Our customer service department will receive information from you and handle your case. Customers can either choose between a “full refund” request and/or a free order replacement (free replacement only available without any order modifications) if the claim is valid and reasonable with our Refund Policy.

• Replacement order: We will send it after receiving the confirmation email, the delivery time is the same as the original order time.
• Refund: If your refund is approved, the funds are applied to the same payment method that you used to buy the item.
• Refund timeline: Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.