Refund & Replacement Policy

At Uniformcustom, we want you to be satisfied with your purchase. If for any reason you are not, we offer a 30-day return and refund policy.

How It Work

1. Step 1: Contact Customer Service 
 2. Step 2: Request Refund/Replacement Details
  • Order number
  • Customer Information
  • Photo(s) of any quality issues or damaged parts of the actual product received.
  • Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order).
  • Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized).
  • Photo(s) of the original shipping label of the received product.
3. Step 3: Get Refund or Replacement 

    BEFORE THE PARCEL ARRIVES

    Please read our Shipping Cost & Delivery

    • Our close relationship with top carriers ensures that parcels are delivered on time (within the estimated time range). Nonetheless, due to force majeure causes delayed arrival might have occurred.
    • Lost in transit: A full refund requirement is accepted if you haven’t received the parcel after 30 days from the ordered date as recorded on our tracking system.
    AFTER THE PARCEL ARRIVES

    Refund And Replacement Service Procedure

    At Dalasian, we strive to ensure that every order meets your expectations. However, we understand that sometimes errors can occur. If your parcel arrives with any of the following conditions, we kindly offer a free order replacement (without modification) and/or a full refund within 2 business days:

    • Printed products are not clear, they are blurry
    • The print position is not as described on the website
    • Item Receive is Defective/damaged/poor quality(the blanket may be thin, rough, or have loose stitching)/does not work properly.
    • Incorrect or mismatched size.
    • Lost/missing items.
    • Item received is different from the description or the product customization information.

    Exceptions (No Refund and Replacement)

    The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for the issues:

    • Request for a refund/replacement is after 30 days of product delivery.
    • Pick the wrong size, product, address, custom information, etc.
    • Product damaged by misuse, mishandling, or poor maintenance.
    • Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
    • Personal reason due to personal taste, change of mind, etc.

    Please get in touch with us at: support@uniformcustom.com to start the complaint process. Please include the following information:

    • Order number
    • Customer Information
    • Photo(s) of any quality issues or damaged parts of the actual product received.
    • Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order).
    • Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized).
    • Photo(s) of the original shipping label of the received product.

    Get Refund or Replacement.

    Our customer service department will receive information from you and handle your case. Customers can either choose between a “full refund” request and/or a free order replacement (free replacement only available without any order modifications) if the claim is valid and reasonable with our Refund Policy.

    • Replacement order: We will send it after receiving the confirmation email, the delivery time is the same as the original order time.
    • Refund: If your refund is approved, the funds are applied to the same payment method that you used to buy the item.
    • Refund timeline: Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
    Refund Method Time For To Your Financial Institution Financial Institution Processing Time
    Paypal Typically Within 5 Minutes 3 – 5 Business Days
    Credit Card/Debit Card

    Typically Within 5 Minutes

    		 5 – 10 Business Days
      Thank you for reading our Policy.